If you have placed an order, you should also receive a notification.

If not, write us an email to service@biovegane.de and tell us the date and time. We will check our system to see if your order has been received or help you do so.

After completing your order, you will receive an order confirmation to the email address you provided.
Here you will find the order overview with all products.

You can order with the following payment methods:

- Paypal

- Credit card (Visa/Mastercard)

- Invoice with Klarna

- Instant bank transfer (by Klarna)

Depending on the bank, the instant transfer can take up to 72 hours to process.

During this time we will prepare your order and ship it as soon as payment has been confirmed.
You will receive your shipping confirmation with tracking number on the evening of the day of dispatch.

You can choose your home address, company address or a packing station as the shipping address.

Unfortunately, it is not possible to deliver your items to a PO box or to a border post office branch.

Please note that shipment tracking is limited for German goods post, meaning the goods post is not scanned at every station and there are fewer status messages compared to DHL packages.

Deliveries are currently only possible to delivery addresses in Germany .

Other countries are not yet possible, but we are working on it.

To Germany:
- Free shipping for orders over 30 €
- 3.90 € for orders under 30 €

Sure! You can also have your order sent to a DHL Packstation.
To do this, you can simply enter the DHL Packstation address as the delivery address when you place your order. Please do not forget to include your postal code!

It is best to enter it as follows:
Address = "Packstation" and the number of the Packstation (e.g. Packstation 100 )
Address supplement = your own postal number

As soon as your package has been shipped, you will receive an email with your tracking number . With this tracking number you can track the status of your package directly on the DHL website .

Delivery of your order usually takes 2 - 4 days .

If you really need to return something, we will take care of your return immediately.
Your payment will be refunded as soon as possible after receipt of the goods via the original payment method used. You will receive a confirmation by email as soon as the credit has been paid out.

To make the process even faster and smoother, please contact us in advance so that we can announce your return in the system.

You are welcome to return one or more items to us within the 14-day cancellation period .
We will not cover the costs of return shipping.

If you cannot find the return address on the shipping label (sender), please send your return to:
ORGANIC:VEGAN
In the Rose Garden 7
76532 Baden-Baden

It is very important that the delivery note from your package is enclosed with the return so that our warehouse can assign the return to your order. Also, be sure to keep the posting receipt with the tracking number so that we can track your return if necessary.

Returns without postage will be charged a service fee of 9.90 euros and will be deducted from your refund amount.

For hygienic reasons, we ask that you only return goods in their original packaging and unopened.

As soon as the goods have arrived at our warehouse and have been booked, the amount will be refunded to your chosen payment method. This usually takes two to four days.

Please send us photos of your entire order to service@biovegane.de .

Please include your order number (BV....) in the subject line so we can process your request more quickly.

Please send us photos of the product and the defect to service@biovegane.de .

Please include your order number (BV....) in the subject line so we can process your request more quickly.