If you have placed an order, you should also receive a notification.

If not, write us an email to service@biovegane.de and tell us the date and time. We will check our system to see if your order has been received or help you do so.

After completing your order, you will receive an order confirmation to the email address you provided.
Here you will find the order overview with all products.

You can order with the following payment methods:

- Paypal

- Credit card (Visa/Mastercard)

- Invoice with Klarna

- Instant bank transfer (by Klarna)

Depending on the bank, the instant transfer can take up to 72 hours to process.

During this time we will prepare your order and ship it as soon as payment has been confirmed.
You will receive your shipping confirmation with tracking number on the evening of the day of dispatch.

You can choose your home address, company address or a packing station as the shipping address.

Unfortunately, it is not possible to deliver your items to a PO box or to a border post office branch.

Please note that shipment tracking is limited for German goods post, meaning the goods post is not scanned at every station and there are fewer status messages compared to DHL packages.

Deliveries are currently only possible to delivery addresses in Germany .

Other countries are not yet possible, but we are working on it.

To Germany:
- Free shipping for orders over 30 €
- 3.90 € for orders under 30 €

Sure! You can also have your order sent to a DHL Packstation.
To do this, you can simply enter the DHL Packstation address as the delivery address when you place your order. Please do not forget to include your postal code!

It is best to enter it as follows:
Address = "Packstation" and the number of the Packstation (e.g. Packstation 100 )
Address supplement = your own postal number

As soon as your package has been shipped, you will receive an email with your tracking number . With this tracking number you can track the status of your package directly on the DHL website .

Delivery of your order usually takes 2 - 4 days .

If you really need to return something, we will take care of your return immediately.
Your payment will be refunded as soon as possible after receipt of the goods via the original payment method used. You will receive a confirmation by email as soon as the credit has been paid out.

To make the process even faster and smoother, please contact us in advance so that we can announce your return in the system.

You are welcome to return one or more items to us within the 14-day cancellation period .
We will not cover the costs of return shipping.

If you cannot find the return address on the shipping label (sender), please send your return to:
BIO:VEGANE
Im Rosengarten 7
76532 Baden-Baden

It is very important that the delivery note from your package is enclosed with the return so that our warehouse can assign the return to your order. Also, be sure to keep the posting receipt with the tracking number so that we can track your return if necessary.

Returns without postage will be charged a service fee of 9.90 euros and will be deducted from your refund amount.

For hygienic reasons, we ask that you only return goods in their original packaging and unopened.

As soon as the goods have arrived at our warehouse and have been booked, the amount will be refunded to your chosen payment method. This usually takes two to four days.

Please send us photos of your entire order to service@biovegane.de .

Please include your order number (BV....) in the subject line so we can process your request more quickly.

Please send us photos of the product and the defect to service@biovegane.de .

Please include your order number (BV....) in the subject line so we can process your request more quickly.

Of course not. BIO:VEGANE has never conducted animal testing since its inception. In accordance with current legislation, the necessary safety assessments are carried out for cosmetic products. In addition, product safety is ensured through tests with dermatologists. Our products meet the latest requirements and are certified by NATRUE® and registered with the Vegan Society. By bearing the respective seals, it is expressed that both the product and its production processes and ingredients are vegan and cruelty-free.

We source our raw materials primarily from Europe; if this is not possible, then from Asia and South America.

NATRUE® is an independent seal that exclusively certifies natural cosmetic products worldwide that meet the highest standards in terms of naturalness, quality, credibility and transparency.

BIO:VEGANE products leave our premises in perfect condition. Should you nevertheless not be satisfied with our product, please contact us with your concern at service@biovegane.de or write to us via Instagram @bio.vegane. We will get back to you as soon as possible and are confident that we will find a solution together.

BIO:VEGANE products are highly tolerable and, of course, dermatologically tested. Due to the variety of different substances that can cause allergic reactions in individual cases, allergies can never be completely ruled out. This also applies to cosmetic products. When selecting our raw materials, we make sure that they have a low allergenic potential. We would be happy to analyze any problems that may have occurred with you. Please contact our hotline at 07221 688 910. Do you have an allergy passport? Then we can help you even faster.

Our products are specially developed and manufactured in Germany to be non-comedogenic, meaning they do not clog skin pores. As this is a given for us, we do not prominently advertise this feature.

On the internet, you can find various lists of ingredients suspected of worsening the formation of blackheads or acne. The emphasis here is on "suspected," as there is no conclusive evidence. Additionally, everyone's skin is highly individual and therefore reacts differently. To prevent skin-caring oils and cream components from settling into the pores, a mild yet effective daily cleansing routine is essential. This applies to normal to combination skin as well as to demanding or rather dry skin.

Our packaging materials consist of glass, paper or plastic and are 100% recyclable. When selecting our packaging, we deliberately chose materials that offer optimal protection for our sensitive natural cosmetics. Tubes and bottles must not release any substances into the product. Essential folding boxes are made from material compliant with FSC (Forest Stewardship Council, an organization founded in 1993 for the sustainable use of forests). Furthermore, we are continuously working on optimizing packaging in terms of weight and sustainability.

Special care for the eye area is important. The skin around the eyes is much thinner and more sensitive than the normal facial skin.

Similar to food, the multitude of individual ingredients in cosmetics can spoil if handled incorrectly or stored in unfavorable conditions. This is particularly true for opened packaging. Here are some tips for proper storage and use of cosmetics:

Only open packages for immediate use.
Use opened products within 6 months if possible; the relevant recommendation can be found on each product package.
Carefully reseal cosmetic products after each use.
Store cosmetics in a cool, dry, and dark place.
Expired products that show noticeable changes in smell and appearance should no longer be used.
Remove creams only with washed hands or use a clean cosmetic spatula.

Notes on application:

Avoid direct contact with eyes.
The skin should always be protected from UV light during the day.

BIO:VEGANE is a brand of BCG Baden-Baden Cosmetics Group GmbH, located in the northern Black Forest, specifically in the heart of the green spa town of Baden-Baden. It is one of the leading independent medium-sized cosmetics companies in Germany, handling everything from the product idea, research & development, production, filling, to worldwide delivery to over 60 countries. Consequently, BIO:VEGANE products are manufactured in Germany.

All BIO:VEGANE products are registered with the Vegan Society in London and are therefore free of animal ingredients and 100% vegan. Furthermore, all BIO:VEGANE products are gluten-free and lactose-free and are NATRUE® certified.

Yes, all our products are gluten and lactose free.

We ensure the safety of each cosmetic product through independent evaluation by a qualified safety assessor. In addition, we commission an independent testing institute to create a dermatological report for each of our products.

Nevertheless, it is unfortunately never entirely possible to exclude that, given the multitude of cosmetic and natural raw materials, skin reactions or intolerances may occur in individual cases. If you have questions, for example, about a specific raw material, please contact our hotline at +49-(0)7221-688-100 or send us a message to service@biovegane.de.

We avoid unnecessary ingredients, which is why all products are formulated fragrance-free.

All products undergo a safety assessment and dermatological testing on voluntary subjects.
Our products are not dangerous, even during pregnancy.

However: For ethical reasons, our products are not tested on pregnant women, which is why we cannot make a definitive statement about their tolerability during pregnancy.
In general, the mother's skin may change during pregnancy – becoming drier, oilier, or similar. It is important to adjust individual skincare accordingly if there are changes. If you want to be absolutely sure, we recommend clarifying the INCI list with a doctor; they can certainly help you precisely.

Our products contain minimal preservatives, and therefore refilling is not intended, for both microbiological and hygienic reasons.

Yes, all products can be combined with each other. Our customer service will be happy to advise you and help you find the ideal care for your skin needs.

Organic Papaya AHA Tonic with 5% AHA acid
Organic Papaya AHA Night Serum with 2% AHA acid
Organic Papaya AHA Moisturiser with 1.5% AHA acid


Our AHA acid is composed of:

Glycolic acid (from sugar cane): Quickly and easily penetrates the top layers of the skin, promoting healthier skin
Citric acid: Regulates the skin's pH value to a tolerable, beauty-efficient level
Tartaric acid: Supports other peeling agents and helps the skin achieve the perfect pH value.

A facial fluid is lighter than a cream, but thicker than a serum. It can be applied under a cream, but also provides sufficient care on its own. A fluid contains smaller amounts of oil and is absorbed more quickly. A serum is very liquid and, due to its special texture, can be particularly well worked into and absorbed by the skin. By additionally using a serum before your cream, the skincare effect is also intensified. A cream is the final step in the skincare routine and provides the skin with sufficient moisture and protects it against dehydration. It usually has a heavier and richer texture than a fluid or a serum.