If you have placed an order, you should also receive a notification.

If not, please send us an email to service@biovegane.de and let us know the date and time. We will check our system to see if your order has been received, or we can help you with it.

After completing your order, you will receive an order confirmation at the email address you provided.
Here you will find the order summary with all products.

You can order using the following payment methods:

- Paypal

- Credit card (Visa/Mastercard)

- Invoice with Klarna

- Instant bank transfer (by Klarna)

Depending on the bank, instant bank transfers can take up to 72 hours to process.

During this time, we will prepare your order and ship it as soon as payment has been confirmed.
You will receive your shipping confirmation with tracking number on the evening of the shipping day.

You can choose your home address, company address or a parcel locker as your shipping address.

Unfortunately, it is not possible to deliver your items to a post office box or a border post office branch.

Please note that shipment tracking for Deutsche Warenpost is limited, meaning that Warenpost shipments are not scanned at every station and there are fewer status updates compared to DHL parcels.

Deliveries are currently only possible to delivery addresses in Germany .

Further countries are not yet possible, but we are working on it.

To Germany:
- Free shipping on orders over €30
- €3.90 for orders under €30

Sure! You can also have your order sent to a DHL Packstation.
You can simply enter the DHL Packstation address as your delivery address when placing your order. Please don't forget to include your post number!

The best way to enter it is as follows:
Address = "Packstation" and the Packstation number (e.g. Packstation 100 )
Address supplement = Your own post office number

Once your package has been shipped, you will receive an email with your tracking number . You can use this tracking number to track the status of your package directly on the DHL website .

Your order will usually take 2-4 days to deliver.

If you ever need to return something, we will take care of your return immediately.
Your payment will be refunded as soon as possible after we receive the goods, using the original payment method. You will receive an email confirmation once the credit has been issued.

To make the process even faster and smoother, please contact us in advance so we can announce your return in the system.

You are welcome to return one or more items to us within the 14-day cancellation period .
We do not cover the return shipping costs.

If you cannot find the return address on the shipping label (sender), please send your return to:
ORGANIC:VEGAN
At Rosengarten 7
76532 Baden-Baden

It is very important that the delivery note from your package is included with the return so that our warehouse can process your return correctly. Please also be sure to keep the proof of postage with the tracking number so that we can track your return if necessary.

Returns sent without postage due will be charged a service fee of 9.90 euros, which will be deducted from your refund amount.

For hygiene reasons, we ask that only originally packaged goods in unopened condition be returned.

Once the goods have arrived at our warehouse and been processed, the amount will be refunded to your chosen payment method; this usually takes two to four days.

Please send us photos of your entire order to service@biovegane.de .

Please include your order number (BV....) in the subject line so we can process your request faster.

Please send us photos to service@biovegane.de showing the product and the defect.

Please include your order number (BV....) in the subject line so we can process your request faster.

Of course not. BIO:VEGAN has never conducted animal testing since its inception. In accordance with current legislation, the required safety assessments are carried out for cosmetic products. Furthermore, product safety is ensured through testing with dermatologists. Our products meet the highest standards and are NATRUE® certified and registered with the Vegan Society. The presence of these seals indicates that both the product and its production processes and ingredients are vegan and cruelty-free.

We prefer to source our raw materials from Europe; if this is not possible, then from Asia and South America.

NATRUE® is an independent seal that exclusively recognizes natural cosmetic products worldwide that meet the highest standards in terms of naturalness, quality, credibility and transparency.

BIO:VEGAN products leave our premises in perfect condition. However, should you be dissatisfied with your product, please contact us at service@biovegane.de or message us on Instagram @bio.vegane. We will get back to you as soon as possible and are confident that we can find a solution together.

Organic vegan products are highly tolerable and, of course, dermatologically tested. Due to the variety of substances that can trigger allergic reactions in individual cases, allergies can never be completely ruled out. This also applies to cosmetic products. When selecting our raw materials, we ensure that they have a low allergenic potential. We would be happy to analyze any problems you may have experienced. Please contact our hotline at +49 7221 688 910. Do you have an allergy card? Then we can help you even faster.

Our products are specially developed and manufactured in Germany, and are non-comedogenic, meaning they won't clog pores. Since this is a given for us, we don't explicitly advertise this feature.

Online, you can find various lists of ingredients suspected of worsening blackheads or acne. The emphasis here is on "suspected," as there is no conclusive evidence. Furthermore, everyone's skin is unique and reacts differently. To prevent skin-nourishing oils and cream ingredients from becoming trapped in the pores, gentle yet effective daily cleansing is essential. This applies to normal to combination skin as well as to more demanding or dry skin.

Our packaging is made of glass, paper, or plastic and is 100% recyclable. When selecting packaging, we consciously chose materials that offer optimal protection for our delicate natural cosmetics. Tubes and bottles must not release any substances into the product. Essential folding cartons are made of FSC-certified material (Forest Stewardship Council, an organization founded in 1993 for the sustainable use of forests). Furthermore, we are continuously working to optimize our packaging in terms of weight and sustainability.

Special care for the eye area is advisable. The skin around the eyes is much thinner and more sensitive than the normal facial skin.

Similar to food, cosmetics also contain numerous individual ingredients that can spoil if handled incorrectly or stored under unfavorable conditions. This is especially true for opened packages. Here are some tips for the proper storage and use of cosmetics:

Open packages only as needed for immediate use.
Use opened products within 6 months if possible; the relevant recommendation can be found on each product package.
Carefully reseal cosmetic products after each use.
Store cosmetics in a cool, dry, and dark place.
Expired products that show noticeable changes in smell and appearance should no longer be used.
Remove creams only with washed hands or use a clean cosmetic spatula.

Instructions for use:

Avoid direct contact with eyes.
Skin should always be protected from UV light during the day.

BIO:VEGANE is a brand of BCG Baden-Baden Cosmetics Group GmbH, headquartered in the northern Black Forest, more precisely in the heart of the green spa town of Baden-Baden. It is one of the leading independent, medium-sized cosmetics companies in Germany, handling everything in-house from the initial product idea, through research and development, production, bottling, and worldwide distribution to over 60 countries. Consequently, BIO:VEGANE products are manufactured in Germany.

All BIO:VEGANE products are registered with the Vegan Society in London and are therefore free of animal-derived ingredients and 100% vegan. Furthermore, all BIO:VEGANE products are gluten- and lactose-free and NATRUE® certified.

Yes, all our products are gluten- and lactose-free.

We ensure the safety of every cosmetic product through independent evaluation by a qualified safety assessor. In addition, we commission an independent testing institute to prepare a dermatological report for each of our products.

However, with the wide variety of cosmetic and natural raw materials used, it is unfortunately never entirely possible to rule out the possibility of skin reactions or intolerances in individual cases. If you have any questions, for example about a specific raw material, please contact our hotline at +49-(0)7221-688-100 or send us a message to service@biovegane.de.

We avoid unnecessary ingredients, therefore all products are formulated without fragrance.

All products undergo a safety assessment and dermatological testing on volunteer subjects.
Our products are not dangerous, even during pregnancy.

However: For ethical reasons, our products are not tested on pregnant women, which is why we cannot make a definitive statement about their safety during pregnancy.
Generally, a mother's skin can change during pregnancy – becoming drier, oilier, or something similar. It's important to adjust your individual skincare routine accordingly if any changes occur. If you want to be absolutely sure, we recommend consulting a doctor about the ingredients (INCI). They can certainly provide you with more precise information.

Our products are minimally preserved, therefore refilling is not intended for microbiological as well as hygienic reasons.

Yes, all products can be combined. Our customer service team will be happy to advise you and help you find the ideal skincare for your needs.

Organic Papaya AHA Tonic with 5% AHA acid
Organic Papaya AHA Night Serum with 2% AHA acid
Organic Papaya AHA Care with 1.5% AHA acid


Our AHA acid is composed of:

Glycolic acid (from sugar cane): Quickly and easily penetrates the upper layers of the skin, resulting in healthier skin.
Citric acid: Regulates the skin's pH level to a tolerable, beauty-effective level.
Tartaric acid: Supports other exfoliating agents and helps the skin achieve the perfect pH level.

A facial fluid is lighter than a moisturizer but thicker than a serum. It can be applied under a moisturizer, but it also provides sufficient care on its own. A fluid contains less oil and absorbs more quickly. A serum is very liquid and, due to its special texture, can be worked into the skin and absorbed particularly well. Using a serum before moisturizer also intensifies its effects. A moisturizer is the final step in your skincare routine, providing the skin with ample hydration and protecting it from dehydration. It usually has a heavier and richer texture than a fluid or serum.