Questions & Answers

Does BIO:VÉGANE SKINFOOD carry out animal testing?

Of course not. BIO:VÉGANE SKINFOOD has never carried out animal testing since its existence. According to current legislation, the necessary safety assessments are carried out for cosmetic products. In addition, product safety is ensured through tests with dermatologists. Our products meet the most modern requirements and are certified by NATRUE® and registered with the Vegan Society . Wearing the respective seals shows that the product, as well as its production processes and ingredients, are vegan and cruelty-free.

FAQ

Where are the BIO:VÉGANE SKINFOOD products made?

BIO:VÉGANE SKINFOOD is a brand of BCG Baden-Baden Cosmetics Group GmbH based in the northern Black Forest, more precisely in the middle of the green spa town of Baden-Baden. It is one of the leading independent, medium-sized cosmetics companies in Germany, which does everything itself, from the idea of ​​a product, through research and development, production, bottling and worldwide delivery to over 60 countries. Consequently, BIO:VÉGANE SKINFOOD products are manufactured in Germany.

Where do the ingredients of BIO:VÉGANE SKINFOOD products come from?

We source our raw materials from Europe - the key ingredients / superfood extracts come from controlled organic cultivation in Asia and South America.

Are all BIO:VÉGANE SKINFOOD products vegan?

All BIO:VÉGANE SKINFOOD products are registered with the Vegan Society in London and are therefore free of animal ingredients and 100% vegan. In addition, all BIO:VÉGANE brand products are gluten and lactose free and are subject to NATRUE® certification.

What does NATRUE® certification mean?

NATRUE® is an independent seal that only recognizes natural cosmetic products worldwide that meet the highest standards in terms of naturalness, quality, credibility and transparency.

Are BIO:VÉGANE SKINFOOD products gluten and lactose free?

Yes, all of our products are gluten and lactose free.

How does BIO:VÉGANE SKINFOOD ensure the quality standard of its products?

The BIO:VÉGANE SKINFOOD products are manufactured in accordance with the globally strict CosmeticGMP (Good Manufacturing Practice) guidelines for the production and quality control of cosmetics. These require constant controls, including staff qualifications, buildings, technical equipment, hygiene, labeling and packaging, as well as a quality control system. Our BIO:VÉGANE SKINFOOD natural concept places emphasis on the tested quality of the raw materials and the end products.

I am not satisfied with my BIO:VÉGANE SKINFOOD product – what can I do?

BIO:VÉGANE SKINFOOD products leave our company in perfect condition. If you are still not satisfied with our product, please contact us with your concerns at kundenservice@biovegane.de or write to us via Instagram @bio.vegane. We will get back to you as soon as possible and are sure that we will find a solution together.

Are BIO:VÉGANE SKINFOOD products well tolerated?

The primary goal of BIO:VÉGANE SKINFOOD is to produce highly compatible products. All products are of course dermatologically tested and are subject to regular quality controls. However, unfortunately it can never be completely ruled out that skin reactions or intolerances can occur in individual cases with the large number of cosmetic and natural raw materials. If you have questions e.g. For example, if you have a specific raw material, please contact our hotline on 0800 522 44 77.

Does BIO:VÉGANE SKINFOOD contain allergenic ingredients?

BIO:VÉGANE SKINFOOD products are highly compatible and of course dermatologically tested. Due to the variety of different substances that can cause allergic reactions in individual cases, allergies can never be completely ruled out. This also applies to cosmetic products. When selecting our raw materials, we ensure that they have a low allergenic potential. We would be happy to analyze any problems that may arise with you. Please contact our hotline on 0800 522 44 77. Do you have an allergy pass? Then we can help you even faster.

Are fragrances used in the BIO:VÉGANE SKINFOOD products?

We think it's great when natural cosmetics have a pleasant scent. However, our fragrances must be 100% natural in origin. Since the fragrances are complex compositions of many different substances, they are indicated in the ingredient list as “PERFUME (FRAGRANCE)”.

Are BIO:VÉGANE SKINFOOD products non-comedogenic?

Our products are specially developed and manufactured in Germany in such a way that they are non-comedogenic, meaning they do not clog the skin pores. Since this is a matter of course for us, we do not praise this property superficially.

On the Internet you can find various lists of ingredients that are suspected of worsening the development of blackheads or acne. The emphasis here is on “suspicion.” Because there is no solid evidence. In addition, everyone's skin is very individual and therefore reacts differently. In order to prevent skin-care oils and cream components from settling in the pores, mild but effective daily cleansing is essential. This applies to normal to combination skin as well as to demanding or rather dry skin.

Can I use BIO:VÉGANE SKINFOOD products during pregnancy?

In general, the mother's skin may change during pregnancy - become drier, oilier, or something similar. It is important to adapt your individual skin care routine if there are any changes.

All of our products undergo a safety assessment and dermatological testing on volunteers. All products are not dangerous, even during pregnancy. But: For ethical reasons, our products are not tested on pregnant women, which is why we do not make any definitive statements about their compatibility during pregnancy. If you want to be absolutely sure, we recommend clarifying the INCIs with a doctor, who will definitely be able to help you.

Is BIO:VÉGANE SKINFOOD packaging recyclable?

Our packaging is made of glass, paper or plastic and is 100% recyclable. When selecting the packaging, we consciously chose materials that offer optimal protection for our sensitive natural cosmetics. Tubes and bottles must not release any substances into the product. Essential folding boxes are made of material according to FSC (Forest Stewardship Council, an organization founded in 1993 for the sustainable use of forests). We also continually work on optimizing the packaging in terms of weight and sustainability.

Can I restock BIO:VÉGANE SKINFOOD products?

Our products are minimally preserved and therefore refilling is not intended for microbiological or hygienic reasons.

Why should you use special care for the eye area?

Special care for the eye area is useful. The skin around the eyes is much thinner and more sensitive than normal facial skin.

Can the BIO:VÉGANE SKINFOOD products be combined with each other across series?

Yes, the products from the different product lines can be combined with each other. Our customer service will be happy to advise you and help you determine the ideal care for your skin type.

What should you pay attention to when using our products?

Similar to food, cosmetics also have a large number of individual ingredients that can spoil if handled incorrectly or under unfavorable storage conditions. This applies in particular to opened packaging. Here are some tips on how to properly store and use cosmetics:

Only open packs for immediate use. If possible, use opened products within 6 months; the relevant recommendation can be found on every product packaging. Close cosmetic products carefully after each use. Store cosmetics in a cool, dry and dark place. Expired products that have noticeable changes in smell and should no longer be used. Only remove creams with washed hands or use a clean cosmetic spatula.

How much % AHA acid do each organic papaya product contain and what is it made up of?

Organic Papaya AHA Tonic with 5% AHA acidBio Papaya AHA night serum with 2% AHA acidBio Papaya AHA care with 1.5% AHA acid

Our AHA acid is composed of:

Glycolic acid (from sugar cane): Gets quickly and easily into the top layers of the skin and ensures healthier skinCitric acid: Regulates the pH of the skin to a tolerable, beauty-efficient levelTartaric acid: Supports other peeling substances and helps the skin maintain the perfect PH -value to achieve

What do you have to consider when using BIO PAPAYA products with natural AHA acids?

Instructions for use:

Avoid direct contact with eyes and lips. A slight tingling sensation after application is normal. The skin should always be protected from UV light during the day. It is very exciting to observe how deep-seated dirt and impurities in the skin dissolve and stick to the skin when you start using our organic papaya products surface of the skin

What is the difference between a facial fluid, a serum and a care product?

A facial fluid is lighter than a treatment but thicker than a serum. It can be applied under care, but it also provides enough care on its own. A fluid contains less oil and is absorbed more quickly. A serum is very liquid and, due to its special texture, can be particularly easily incorporated into and absorbed by the skin. The additional use of a serum before care also intensifies the care effect. Care is the end of the care routine and provides the skin with sufficient moisture and protects it against drying out. It usually has a heavier and richer texture than a fluid or serum.

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